NIFTI Troubleshooting
Last Updated 18th October 2024
If your NIFTI Sensor Node isn’t performing as expected, this troubleshooting guide aims to help you identify common symptoms and provide solutions to maximise your Sensor Node’s performance.
If these tips don’t resolve your issue, please reach out to our NIFTI Support team.
Sensor Node is not charging
Cause(s) | Remedy |
Sensor Node battery is fully charged | Connect Sensor Node to computer running Configuration App and verify the battery’s level |
USB cable is worn
| Replace USB cable and try again
|
Sensor Node is not recognized by PC when plugged into the USB port
Cause(s) | Remedy |
Unable to establish a USB connection with computer | Unplug Sensor Node from USB port, then reconnect and try again; Restart Node Configuration App; Reboot computer and try again |
System Malfunction |
Please contact NIFTI support for further assistance
|
Sensor Node is oveheating
Causes | Remedy |
The Sensor Node is mounted onto a surface subject to high temperatures | Cover or remove Sensor Node from installation, allow to cool for at least 30 minutes before use |
Wrong voltage supply from USB power source | Disconnect the Sensor Node from USB power supply and let it rest for at least 10 minutes before use |
System malfunction
| Please contact NIFTI support for further assistance
|
Sensor Node does not start capturing at desired time (scheduled)
Causes | Remedy |
Incorrect time on set computer | Ensure the current system time correctly set on the computer then try again
|
Incorrectly specified start and end time for scheduled capture
| Ensure the Sensor Node has the correct start and end time set
|
End time is set earlier than start time
| Ensure the start time occurs before end date |
Start and/or end times occur in the past
| Ensure the start and end times occur in the future |
Time incorrectly set on Sensor Node | Plug Sensor Node into PC running the Configuration App to automatically set the current system time |
Sensor Node does not start or stop capture when configured to Wireless Capture mode (wireless)
Causes | Remedy |
Controller Sensor Node missing or not configured | Configure another Sensor Node to be a Wireless Controller and try again |
Incorrect Network ID specified | Configure correct Network ID and try again |
Sensor Node too far away from Controller Sensor Node | Reposition the Sensor Node to be closer to the Controller Sensor Node and try again |
Interference received from other devices, Wireless Sensor Nodes on different Network IDs | Reposition the Sensor Node to be closer to the Controller Sensor Node, away from interfering sources, and try again |
Controller Sensor Node missing or not configured | Configure another Sensor Node to be a Wireless Controller and try again |
Sensor Node stops recording measurement data while capturing (any mode)
Causes | Remedy |
Sensor Node disk is full | Use the Configuration App to Erase Capture Data stored on the Sensor Node |
Sensor Node battery capacity is too low | Charge the Sensor Node battery and try again |
Wireless Capture Sensor Node lost synchronisation connection to Commander Sensor Node | Reposition the Sensor Node to be closer to the Controller Sensor Node and try again |
Sensor Node disk is full | Use the Configuration App to Erase Capture Data stored on the Sensor Node |
No data is captured: Data file contains no measurements
Causes | Remedy |
Sensor malfunction | Restart Sensor Node and try again |